Thank you for choosing Elemental Zen LLC for your candle needs. We strive to ensure a smooth and efficient shipping process for all orders placed on our website.
Order Processing
- Orders are typically processed within 1-2 business days after they are placed. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Methods
- Most items are shipped via Priority Mail through our trusted shipping partners. Priority Mail offers reliable and expedited shipping for timely delivery of your order.
Shipping Notifications
- Once your order is shipped, you will receive a shipping notification via email or text message (if provided) containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
Shipping Times
- While we strive to meet estimated shipping times, please understand that shipping times are not guaranteed and may vary depending on factors such as location, carrier delays, and unforeseen circumstances.
- Elemental Zen LLC is not responsible for orders that arrive later than the stated delivery times due to reasons beyond our control, such as weather conditions, carrier issues, or incorrect shipping information provided by the customer.
Refunds for Delayed Orders
- Please note that orders that arrive later than the stated delivery times will not be refunded.
- If you encounter any issues with the delivery of your order, please contact our customer support team at info@elementalzenco.com, and we will do our best to assist you.
International Shipping
- Shipping times for international orders may vary significantly due to factors beyond our control. As a result, deliveries may take longer to arrive. Please note that orders arriving later than the estimated delivery times does not warrant a refund.
Contact Us
If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact us at info@elementalzenco.com. Our customer support team is here to assist you.
Thank you for choosing Elemental Zen LLC for your candle needs. We appreciate your business and look forward to serving you again in the future.